Contact Our Guide Team
We welcome corrections and reader feedback through our contact form. Every message reaches the editorial team that writes our OscarSpin guides.
We are an information site, and our inbox is built for editorial questions, corrections and suggestions about the guides we publish.
Matters for casino support
Login, deposits, withdrawals, bonuses, verification and complaints use the casino’s own support route. OscarSpin offers chat and email for these cases, and only the casino’s team holds the account details needed to deal with them. Keep the chat transcript or the email thread handy, since the support team will want to see what was already said.
For a question about a payment route, a withdrawal time or a welcome offer, we can clarify how our article describes the available information. Identity verification may be required before a first withdrawal, and only the casino’s team can say what a particular request needs. Account records, identity reviews and individual decisions stay with the casino. Those distinctions keep feedback useful and protect readers from sharing account details with an information service.
Our contact route
Use our contact form for a question about our guide, a correction or feedback. The form is the only route we use, and a reply follows in the same thread.
We read messages as requests about editorial content. A useful message names the article topic and the sentence or fact that needs attention. For example, if a payment page gives a minimum deposit of EUR 10 to EUR 20 and you see a different figure in the cashier, tell us where you saw it and for which method. Withdrawal ceilings, wagering multiples of 30x to 35x and the number of deposits in the welcome package are the kind of figures where a precise note from a reader helps us choose the most useful wording.
Once a message is answered, the outcome appears in the guide itself. Corrections replace the earlier wording, so the next visitor sees the improved text without having to read a thread.
What we welcome
- a game category, provider or title that is missing from a guide;
- a payment method that appears in the cashier but not on our payments page;
- a bonus term that reads differently in the current promotion;
- phone-use details, such as the Casino App shortcut on the home screen;
- a suggestion for a new topic, which we add when several readers ask about it.
Suggestions about clarity count as feedback too: a sentence that reads awkwardly, a heading that does not match its section or a term that needs a plain explanation.
Before writing